The perils of on-line shopping.

I can honestly say I have never been more disgusted with a company as I am with Toys R Us(UK) on-line!
The whole sorry tale begins on the 4th April 09, when we finally tracked down a Red Dragon Bakugan Brawler for my son's Easter treat. He got such a great school report we decided he'd earned it. He was very specific about the colour and type, as they are at his age.
Joy of joys, the description on TRUs site fitted the bill. Nowhere did it say "contents may vary". So we bought and paid for it on line and were informed by e-mail that the toy would be dispatched within 4 working days. So far so good. Chris waited and waited every day till on day four the postman rang the doorbell to deliver the long-awaited item. Put yourself in the shoes of a small boy, excited at the thought of opening his prize and playing with it. After all, Toys R Us has said it would be a red dragon. Now imagine his distress upon opening the package to find a green one! He tried to put on a brave face but I could see his bottom lip trembling.
Well, I thought I'd drop them a little e-mail outlining the issue and asking for a way to send it back and for the warehouse to dispatch the correct item.They dutifully responded with an automatic e-mail saying we would be contacted within 48hrs.
48 hrs later (8th April09) an e-mail arrives saying how sorry they were and that they would send us a return code in the next 48hrs to put on the package for us to send back to the warehouse, then they would send out the correct item.
We waited....

and waited....

and then waited some more before sending another e-mail. And you've guessed it... another auto response saying they will be in contact with us within 48 hrs. We've since reported them to Trading Standards, who've been equally silent on the response front.
To summarise... we have waited for ten working days (yes I remembered to account for Easter Bank Hols) and still nothing.

My advice... STAY AWAY FROM TOYS-R-US UK site if you don't want to have your kids disappointed.Their customer service centre for on-line shoppers is diabolical. As my son put it... "they totally suck!"